SOCIAL MEDIA POLICY

 Last updated: September 6, 2024

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At Cressa Candles, we value the vibrant, creative community that social media fosters. We use platforms such as Instagram, Facebook, Twitter, Pinterest, and TikTok to connect with our customers, share our products, and promote engagement. This Social Media Policy outlines the guidelines for interacting with our brand on these platforms. By engaging with us on social media, you agree to follow these terms.

1. Respectful Engagement

We encourage our customers to participate in discussions and share their experiences, but we ask that all interactions remain respectful and courteous. We do not tolerate:

We reserve the right to remove any content or comments that violate these guidelines, and to block or report accounts engaging in inappropriate conduct.

2. User-Generated Content

We love seeing customer photos and feedback featuring our products! By sharing or tagging Cressa Candles in your social media posts, you grant us permission to repost, share, or feature your content across our platforms and marketing channels. We will always credit the original creator.

If you do not wish for us to share your content, please notify us directly by sending an email to cressacandles@gmail.com or messaging us on the respective platform.

3. Privacy and Confidentiality

We take your privacy seriously. Do not share personal or sensitive information (such as order numbers, addresses, or payment details) in public comments or posts. If you need assistance with an order or have a specific question, please reach out to us via direct message or email at cressacandles@gmail.com. 

We will never ask for sensitive personal information through social media. If you receive a suspicious message claiming to be from Cressa Candles, please report it to us immediately.

4. Content Moderation

To maintain a positive and welcoming community, we reserve the right to moderate all content on our social media channels. This includes removing:

We aim to foster a space where customers can engage with us and with each other in a meaningful way. Constructive criticism is always welcome, but please ensure it’s delivered respectfully.

5. Intellectual Property

All content shared on our social media accounts, including images, videos, and written posts, is the intellectual property of Cressa Candles or the original creator. You may share our content for personal use, but you may not alter, sell, or use it for commercial purposes without our permission.

If you believe your intellectual property has been used inappropriately on our social media platforms, please contact us immediately so we can address the issue.

6. Giveaways and Contests

From time to time, we may run giveaways or contests on our social media platforms. Each giveaway or contest will have its own terms and conditions, which will be clearly stated in the announcement post. By participating, you agree to these terms.

Please note: Our giveaways are in no way sponsored, endorsed, or administered by any social media platform unless explicitly stated.

7. Customer Service

While we strive to respond to all questions and comments on social media, for the fastest and most secure assistance, please contact us directly via email at cressacandles@gmail.com. Social media platforms are not the primary channel for customer service inquiries, and we cannot guarantee a timely response to order-related issues through these platforms.

8. Third-Party Links and Content

Occasionally, we may share links to third-party websites or content that we believe may be of interest to our followers. These links are shared for informational purposes only, and Cressa Candles does not endorse or take responsibility for the content, privacy policies, or practices of any third-party sites.

9. Changes to This Policy

Cressa Candles reserves the right to update or modify this Social Media Policy at any time. Any changes will be posted on this page with a revised "Effective Date." Your continued use of our social media platforms after any changes constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about this Social Media Policy, or if you encounter any issues on our social media platforms, please contact us at: